About Us - Aspen Plumbing Services

Proudly Serving Jackson County & Surrounding Areas

Since 1981, excellence has been our defining characteristic.

Aspen Plumbing Services, established in 1981, prioritizes customer satisfaction above all else. Situated in Jackson, MI, our team consists of extensively trained professionals dedicated to elevating our company to the pinnacle of service excellence in Jackson County and its surrounding regions.

Specializing in the design, installation, and repair of plumbing systems and appliances for both existing homes and buildings is our forte. What sets us apart is the meticulous training and employment of our plumbers, evident in their exceptional attitude and integrity on every job site. Our entire team is dedicated to ensuring a seamless and satisfying experience for you. In the rare event of an error, rest assured, we will spare no effort in rectifying it promptly.

From the professionalism exhibited by our sales team to the unwavering commitment of our plumbers, our sole aim is to provide you with unparalleled service. We understand the weight of your trust in us and approach our responsibility with utmost seriousness. Transparency is paramount to us; thus, we promise to disclose all costs associated with completing your job accurately from the outset. Furthermore, we ensure clarity by discussing any pertinent details or constraints of the proposed system that may impact your satisfaction with the final outcome. With us, you can expect complete transparency right from the start. Our dedication to this ethos is underscored by our exclusive written guarantee when you choose Aspen Plumbing Services for your project.

“Should you find yourself less than completely satisfied with the performance of the equipment, our service, or our personnel at any point within the first year of installation, simply notify us. Within 30 days of your request, we will promptly uninstall the system and refund the entire amount specified in the contract. Your satisfaction remains our top priority.”

Contrast our guarantee with the restrictions, intricate details, and exemptions often employed by other companies to support their work nowadays. Unlike others, who usually only guarantee the functionality of the equipment, we prioritize your satisfaction throughout the entire process and ensure that the final outcome meets your expectations. This commitment is why Aspen Plumbing Services consistently garners more satisfied customers year after year. Reach out to us for your service requirements and discover what you’ve been missing out on.

-The Aspen Plumbing Services Team

What You Can Expect When You Choose Aspen Plumbing Services

Your children won't 'learn new words' from our 'family friendly' technicians

We employ only craftsmen who are not only highly skilled and technically qualified, but who also are a pleasure to have in your home. Each technician is instilled with a sense of pride in the company and they act in a professional and polite manner. Furthermore, they will either cover the floor where they work, walk with drop cloths or runners, or wear floor savers. And, when they are finished, they will clean up their work area instead of leaving the mess as others do.

Practical advice & suggestions

The precision tune-up specialist who maintains your equipment will thoroughly check it for safety and operational efficiency, tune it up for maximum fuel efficiency, and inspect it for potential faults. This saves you money by reducing your fuel bill, by avoiding costly breakdowns, and by prolonging the life of your equipment.

You can get service when you need it because of our focus on service instead of the easier new construction.

In order to make certain that we have technicians available to meet your service needs when you need them, Aspen Plumbing Services focuses on repair services and replacing equipment that breaks down rather than spreading itself too thin and getting involved in new construction. This commitment of time and resources means that when you have a problem, a repair specialist will be available to fix it.

You'll have peace of mind knowing that we comply with all codes, licenses and laws

Don’t fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license, don’t ‘pull’ required permits, or don’t carry adequate insurance. Aspen Plumbing Services is a licensed contractor and obtains all municipal and state permits as required. Aspen Plumbing Services is insured for Workers Compensation and for liability insurance.

Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.

With Aspen Plumbing Services, you have peace of mind knowing that you are not dealing with a ‘fly-by-night’ company that can leave you ‘hung out to dry’.

Ongoing technical training + Experienced supervision + Office support = Top service for YOU

Our company is committed to the technical excellence of the service we provide you and, therefore, require our ‘champion’ technicians to attend regular training sessions. Besides the technician who actually does the repair, Aspen Plumbing Services has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.

Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.

When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a ‘champion’ technician.

Multiple payment options for your convenience

When the job is finished, you have the option of paying by cash, check, or any of the following options:

If you are in need of major repairs or just want to upgrade your existing equipment, we have convenient financing options available. Explore some of our “Finance Options” in the “Product & Services” section in our site menu.

You can save money with discounts on repairs and reduced energy use

Aspen Plumbing Services has customer discount programs available for you when you have your equipment maintained annually called our Comfort Club. For a low annual rate, you will receive Priority Service, Discounted Rates and Special Savings plus a precision tune-up and safety check at the end of the agreement. This is a tremendous savings because you get all the discounts and benefits of the program plus the benefits of annual maintenance all for less than what you pay for a precision tune-up and safety check!

In many cases the discounts and energy savings add up to more than the price of the Comfort Club. When you think about the peace of mind that you will have in knowing your equipment has been checked for safety, proper operation and potential mechanical problems, the Comfort Club is a fantastic value. A special low monthly payment option is also available to make it an even better value.

You have access to the best products and services because of our national affiliations and professional involvement

Aspen Plumbing Services is an active member of multiple trade associations composed of the best heating and cooling contractors in the country. Out of these groups, Aspen Plumbing Services has access to the best products in the country, cutting edge techniques and technology, and the best practices and training in the industry.

Ongoing safety training, drug testing and rigorous employment screening help ensure your family's safety

When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Aspen Plumbing Services takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present.

Aspen Plumbing Services

Our Guarantees

Our Satisfaction Guarantee

Aspen Plumbing Services’s installation technicians are the best in skill, attitude and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, we won’t consider the job done until you are satisfied with the results.

Proudly Serving Jackson, MI and Surrounding Areas

Our Performance Guarantee

Aspen Plumbing Services guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a maintained temperature variance of no more than 3 degrees from your temperature selection to the actual temperature at your thermostat when you are heating or cooling your home under normal operating conditions. If the installation temperatures are not achieved, we will make any necessary modifications, repairs or replacements at no charge to you for a period of 5 years.

This guarantee is meant to guarantee that the equipment we install is sized accurately for the home at the time of installation. It does not cover situations where the home does not maintain proper temperature caused by a component or part failure.

See What Sets Us Apart From Our Competition

Why Choose Us?

We have been dedicated to providing the absolute best home services to the Jackson County area since we opened our doors back in 1981. From the professionalism of our salespeople, to the dedication of our plumbers, we are committed to delivering you the absolute best plumbing services. We take our responsibility very seriously when you place your trust in us and provide both performance and satisfaction guarantees on all of the work that we complete. Call us today or schedule your service to find out for yourself why we have earned a reputation of integrity and quality work since we opened our doors in 1981.

Don’t Just Take Our Word For It

Our Reviews

Our Family of Home Services

We are proud to offer a full line of home services ranging from plumbing, to heating and cooling, to handyman services and more. To find out more about our line of home service offerings, click on one of the links or call us any time to speak with one of our specialists.

Heating & Cooling

Aspen One Hour Heating & Air provides exceptional heating and cooling services and is where everything started.

Handyman Services

Aspen Fix It provides handyman services ranging from minor home repairs to large home renovations.

Water Softening/Filtration

Aspen Soft Water is our water quality division that specializes in water softening and filtration

Drain Cleaning

Aspen Drain Experts is our drain cleaning division that provides drain cleaning and hydro jetting services.

Excellence has been our hallmark since 1981

Aspen Plumbing Services

Contact Us

Use our online contact form below with your project details, and we’ll provide you with a customized solution tailored to your specifications. Our experts aim to respond to all online inquiries within one business day.

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